From insights to action: real stories, real strategies

Managing Director at Grand Hotel Huis ter Duin, he firmly believes that guest loyalty starts with your people. He shares how empowered staff deliver service that goes beyond five-star standards.

With Stephan, we talked about how to build guest loyalty by engaging teams and leading through seasonal hospitality challenges.

International speaker and founder of the School for Butlers & Hospitality, Vincent Vermeulen, believes true service is rooted in mindset, not just skill. He brings a timeless approach to modern hospitality.

With Vincent, we talked about how to turn service into a lasting impression by training attitude, presence, and emotional intelligence.

Frank Rombouts, Managing Director at Royal Crown, leads with a clear focus on people and long-term value. He believes empowered teams are key to delivering consistent excellence.

With Frank, we talked about how to build strong teams through trust, structure, and a people-first leadership approach.

Digital Learning Guru Kevin Leemans knows that great customer experiences start with well-trained, motivated staff. He focuses sharply on connecting learning to real business outcomes in retail.

With Kevin, we talked about how to train and engage store teams to boost performance and enhance the in-store customer experience.

Founder and Partner at Business Impact, Tjeerd den Boer, helps organisations turn strategy into measurable results. He focuses on leadership, behaviour, and what truly drives performance.

With Tjeerd, we talked about how to connect people and business goals by translating strategic plans into frontline action.

Lene Bosman, Project Manager at Dampshop, drives change by connecting people, tools, and training. She focuses on making learning accessible and impactful across retail teams.

With Lene, we talked about supporting store employees with the right training at the right time — to boost confidence, consistency, and customer satisfaction.

Journalist and food retail expert Luca Sessa explores how storytelling, service, and team culture shape the customer experience. He has a sharp eye for what sets great brands apart.

With Luca, we talked about creating value in food retail by empowering staff, building trust, and delivering authentic in-store experiences.