Privacy Policy

This privacy statement was last updated on April 10, 2025, and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

MobieTrain NV, with its registered office at C-Mine Crib 12, 3600 Genk – Belgium (“MobieTrain”, “we”, “our”, or “us”), is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us, including when you use our platform, website, or services (collectively, the “Services”). In our processing, we comply with the requirements of privacy legislation. That means, among other things, that:

• We clearly state the purposes for which we process personal data. We do this using this privacy statement;
• We aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• We first request your explicit consent to process your data in cases requiring your consent;
• We take appropriate security measures to protect your data and also require this from parties that process personal data on our behalf;
• We respect your right to access your data or have it corrected or deleted at your request.

If you have any questions or want to know precisely what data we keep of you, please contact us at hello@mobietrain.com.

1. Purpose, Data and Retention Period

MobieTrain acts as the data controller for the processing of your personal data unless otherwise specified. If our Services are provided through your employer or organisation, they may act as the data controller, and we act as the data processor on their behalf. We may collect or receive personal information for several purposes connected with our business operations, which may include the following:

1.1 Collected Data

We collect and process the following categories of personal data:

• Identification and contact information (e.g., name, email address, job title, company)
• Account and login data (e.g., username, hashed passwords)
• Usage data (e.g., learning activity, progress, time spent, user feedback)
• Device and technical data (e.g., IP address, browser type, operating system, device identifiers)
• Communication data (e.g., emails, support requests, survey responses)

We do not collect special categories of personal data (sensitive data) unless explicitly required and consented to.

1.2 Purpose

We process your personal data for the following purposes and legal bases:

Where processing is based on legitimate interest, we ensure that your interests and fundamental rights are not overridden.

1.3 Clear Consent Mechanisms

Where required, we request your explicit consent to process your data for specific purposes (e.g., for marketing). By providing your consent, you agree to the processing of your personal data as outlined in this Privacy Policy.

• Marketing Consent: If you provide consent for marketing communications, you can withdraw that consent at any time by clicking the “unsubscribe” link in any of our marketing emails or by contacting us directly at hello@mobietrain.com.

We ensure that consent is:

• Freely given, meaning that it is provided voluntarily.
• Specific, meaning that you are informed of the purposes for which your data will be used.
• Informed, meaning that you fully understand the implications of providing your consent.
• Unambiguous, meaning that it is given through a clear affirmative action (e.g., checking an unchecked box).

1.4 Third-Party Data, Websites and Services

We only share your personal data with third parties where necessary and in accordance with this Privacy Policy. These include:

• Service providers (e.g., hosting, analytics, customer support platforms)
• Clients/employers (if you access MobieTrain through an organisation)
• Legal and regulatory authorities (when required by law)
• Professional advisers (e.g., legal or accounting service providers)

All third-party processors are bound by strict data processing agreements in line with GDPR requirements.

This Privacy Policy does not apply to third-party websites or services that may be linked from our website or platform. We encourage you to review the privacy policies of any third-party websites or services that you visit, as we cannot guarantee that they handle your personal data in a secure or compliant manner.

Additionally, third-party services integrated with our platform (e.g., social media, payment processors, etc.) may collect data about you. We advise you to read the privacy statements of these services for more information on how they process your personal data.

1.5 International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

1.6 Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, accounting, or reporting obligations. After this period, your data will be securely deleted or anonymised.

1.7 Your Rights under the GDPR

You have the following rights regarding your personal data:

• Right to access – obtain a copy of your personal data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure – request deletion of your data
• Right to restriction – request limitation of processing
• Right to data portability – receive your data in a structured format
• Right to object – object to certain types of processing
• Right to withdraw consent – where processing is based on your consent

If you have any questions or want to know which personal data we have about you, don’t hesitate to get in touch with us. To exercise your rights, please contact us at hello@mobietrain.com. We may need to verify your identity before responding to your request.

We are also ISO-certified for data protection management, demonstrating our commitment to adhering to internationally recognised standards for managing and securing personal data.

1.8 Submitting a Complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

1.9 Security Measures

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

If you request a password reset, your IP address will be included in the reset email.

2. Disclosure Practices

We disclose personal information if we are required by law or by a court order in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a Data Processing Agreement with Google.

We blocked the inclusion of complete IP addresses.

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. Amendments to This Privacy Statement

We reserve the right to make amendments to this privacy statement. You should consult this privacy statement regularly to be aware of any changes. In addition, we will actively inform you wherever possible.

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Suppose you edit or publish an article; an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after 1 day.

5. Contact Details

MobieTrain
C-Mine 12, 3600 Genk, Belgium
Belgium
Website: https://www.mobietrain.com
Email: hello@mobietrain.com
Phone number: +32 475 79 34 97

6. Data Protection Officer (DPO)

MobieTrain has appointed a Data Protection Officer (DPO) to oversee and ensure compliance with data protection laws. If you have any questions or concerns about the processing of your personal data, please contact our DPO directly.