Sales and Customer Experience
Meet the needs of both customer service training and individual knowledge building
The digital economy: fast moving, on-demand, increasingly varied and complex.
It’s given consumers more of what they want, more often, and super quick. No wonder then that both online and off customer service expectations continue to rise. Whether you’re into fast fashion, juggling the demands of real life customers with an ever increasing number of collections a year; or hospitality, combining front desk customer care with behind the scenes logistics, it is essential to make sure that your frontline teams are able to learn both on and off the job, in a way that suits their personal needs and workflow.
What MobieTrain can do for you
MobieTrain is adapted to meet both the needs of customer service training and individual knowledge building. You develop and brand your own training content; personalise it to different training needs; and to each individual learner, be they full-time or flex, young or old, new to the job or an experienced professional.
Elevate Sales and Customer Experience
Personal
Personalise MobieTrain for skill level (newbies need different knowledge than an experienced sales manager after all). And use personal learning paths so that every team member’s training evolves in-line with their needs and abilities.
Mobile
Our mobile-first approach works perfectly on-the-go: no longer do whole teams need to spend hours at a time on old-school training. MobieTrain can be used as a stand-alone method or as an integral part of a blended learning strategy.
Engaging
Include gamified elements and viral videos, for fun, interactive, and engaging learning that guarantees better knowledge retention. Humans evolved to deal with short bursts of information, repeated at intervals – we are natural microlearners!
Effective
Numbers don’t lie. MobieTrain’s methods have been shown to be 6x as effective as traditional methods! Other results include 4x more engagement, 50% more retention and increased productivity by 31%.
Fast
Creating content with MobieTrain is 50% faster than with traditional e-learning. Use our comprehensive dashboard to quickly and continuously monitor progress and set new goals for learners.
Adaptable
Examples? Crash courses can help staff learn the why and wherefores of a new retail collection or a longer personal learning path can be tailored to develop your new sales worker’s customer service skills.
Success Stories
How Timberland improved their Customer Service
Timberland stores, like many retailers around the globe, were completely shut down because of the Covid-19 pandemic. The team faced a great challenge when thinking about what it was going to be like when stores reopened. The creation of a learning track on purpose-led service reminded the importance of communicating values throughout the brand. Associates shifted from salespeople to brand ambassadors and sales increased by 70%.
