Largest Telecoms company in Belgium


14,000+ employees


Substantial L&D toolkit in place

The challenge Proximus had

Proximus already had a substantial Learning & Development toolkit in place, combining traditional methods such as face to face coaching and e-learning. However, they wanted to update their training to make it more personalised, time and cost effective, and relevant for their diverse workplace. They also wanted to digitise their robust coaching process to provide greater engagement, personalisation and tracking.


How we solved it

Firstly, MobieTrain was used as an entry-point for further training. Through delivering short introductory content via our mobile tool prior to their more costly, longer training, Proximus could assess knowledge gaps and identify the need for further learning.

Secondly, they developed specific, standalone training on topics that are best suited to our engaging microlearning format. Through gamification and multimedia content, Proximus focused on quickly onboarding new hires in a fun and user-friendly way.

On top of the 60+ learning paths that were developed, we also worked with Proximus to co-create a bespoke coaching tool. We transformed their “coaching grids” into a digital environment that links with our learning tool to activate specific coaching based on how the employee is progressing. This identifies specific skill gaps and provides greater personalisation, thus improving employee knowledge retention and engagement.

Benefits for Proximus


93% User Adoption and 80% User Satisfaction Score


Better results: when tested in a control group, employees that used MobieTrain scored 20% higher in an end of a module test


82% Engagement (with 82% completing 80% of the learning paths)

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