Whether it’s in your professional or personal life:
Trust the Process
In our Friday Five, we ask five questions to our special guest. The Silver Lining? There isn’t one. We range from a look behind the business scenes to insights into our guest’s personality. From MobieTrain employees to beloved customers or topic experts, anything goes. Sometimes sweet as pie, sometimes razor-sharp, always with the aim of learning from each other.
Today’s Guest: Sven Valcke
Sven Valcke is our artistic Customer Success Manager at MobieTrain.
In this interview, you’ll find out what Sven’s binge-worthy Netflix series would look like, which actor would star as him, and how his art connects to his story. Sven gives us a behind-the-scenes look at the sometimes-complex journey of a Customer Success Manager, shares the moments that warm his heart, and leaves us with one powerful lesson: Trust the Process.
1. If Netflix created a series about your life, what would it be about?
“Haha, oh wow. I think it would be called Workin’ Dads—a remake or sequel to Workin’ Moms. It would be a hilarious series filled with relatable situations and jokes, showing how I, as a humorous character, try to juggle everything in life: kids, work-life balance, ambitions… The chaos of life portrayed in a comical way.”
Let’s do the casting. Who should play Sven in the series? ?
“Jim Carrey, definitely. Honestly, we could be the same person. The same goes for Steve Carell. The only catch is, they’re a bit older than me. But hey, we’ll figure that part out.”
“My Netflix series would be filled with relatable situations and jokes about me trying to juggle everything in life.”
2. If you could describe your personality as a piece of art, what would it look like?
This question isn’t as random as it seems. When Sven isn’t sprinkling customer magic at MobieTrain, he’s often found creating beautiful paintings. The central figure in his art? A man in a yellow raincoat.
“My art reflects a lot about who I am. There’s plenty of hidden humor in all my paintings. I often imagine myself in everyday scenarios, but I add a humorous twist to them. Even when the subject is serious—and maybe that’s not always appropriate—I try to give it a positive spin.”
Is there a specific painting that stands out? ?
“Oof, I’ve created so many paintings already. But if I had to pick one, it would be the one where I’m sitting on the toilet reading a newspaper. It’s funny and relatable for so many people. The Dutch title is De Kakker, which translates to The Shitter, haha. Not everything in life needs to be so serious.”
“A lot of art is politically charged, but I like to take a step back and inject humor into my work, focusing on relatable moments instead. And now that I think about your first question again, painting would definitely be part of my Netflix series. Jim Carrey as a working dad and artist—when are we pitching this?”
3. You’re one of our Customer Success Managers at MobieTrain. Where does the complexity lie in supporting each customer in the best way?
“Hmmm. I think many challenges are often more complex than they first appear. But that’s also what makes this role so interesting. We work with such a diverse range of customers and end-users, from smaller companies to major global brands. For example, some companies only use our MobieTrain platform to onboard about 100 employees—that’s relatively straightforward for us.”
“On the other hand, we also work with big brands that have a massive population of internal and external employees to engage. They don’t just want to use the platform for onboarding but also to create broader value—like building a strong community or leveraging our training features and tracks.”
“The value that customers seek can vary significantly. Sometimes it’s crystal clear, but other times, it’s hidden beneath the surface. Not every customer knows exactly what they need or want. Even when they think they do, they may not be entirely sure yet. The value is there, but it’s about uncovering and defining it.”
That’s where you come in?
“Exactly. I step in to guide the journey—helping identify the immediate value or figuring out how we can develop it over time. We often start with something simple and grow together over the years, like we’ve done with many customers who’ve partnered with us for over five years now.”
“It’s about being creative and finding new ways to engage employees and motivate them to use the platform even more. It’s a constant search for fresh ideas and surprising solutions. It’s definitely not a one-size-fits-all approach or a matter of following the same script for every customer.”
“Customer Success is definitely not a one-size-fits-all approach or a matter of following the same script for every customer.”
4. What are the greatest moments for you in your role?
“I love speaking in front of an audience. Sometimes we organise physical live launches with customers, and those moments are incredibly rewarding. You know you’re well-prepared and about to present to the very people who will play a key role in adopting and showcasing the value of our platform to their employer—our customer, of course.”
“Being able to present to them, witnessing people logging in for the first time, and seeing their positive, enthusiastic reactions as they explore the platform—that’s phenomenal. When you leave, knowing you’ve inspired those people, it’s truly heartwarming. I enjoy stepping onto a stage, talking to people, and inspiring them, whether it’s for an audience of 5 or 150 employees.”
You even presented MobieTrain before joining the company, didn’t you? ?
“That’s a funny story! One of the first things I did before working for MobieTrain was presenting the MobieTrain platform to colleagues at my previous company. Since then, it’s become a part of who I am. I’ve developed into a good storyteller who knows how to excite people about what we do. It’s a wonderful experience to do this in front of end-users—not just the managers you meet in weekly or monthly meetings.”
5. If you could share a life lesson with your customers, what would it be?
“I don’t even need to think about that one. It’s already printed on plenty of T-shirts, and we should create our own with this motto: Trust the Process. Not just professionally, but personally too.”
“It’s something I often say to customers, but it’s also a reminder I give myself during my own journey: trust the process. Life goals might shift, but it’s important to enjoy the journey itself and have fun along the way.”
“The same applies to our clients. A few years ago, many of them envisioned where they wanted to be today. But it’s the process in between—rolling up your sleeves, taking it step by step—that really matters. Trust that everything you’re doing serves a purpose, whether it’s a specific goal or something you’ve yet to discover.”
Is that something you had to learn yourself?
“Absolutely. Someone had to tell me first, and I wasn’t exactly eager to believe it at the time, haha. It was during a leadership session at my previous company. Those sessions can feel a bit abstract and fluffy, especially at the start. For a pragmatic person like me, who prefers to dive right in, that was hard to accept.”
“After a few hours, I went to the organiser and literally asked: What are we doing here? His response was simple: Trust the Process. During that three-day seminar, I decided to let go of my pragmatism and skepticism and give it a chance. Honestly, it helped me understand not only the message but also the bigger picture of what we were trying to achieve.”
“It’s the process in between—rolling up your sleeves, taking it step by step—that really matters. Trust that everything you’re doing serves a purpose.”
Is there even an end to the process? Or is it ongoing by nature?
“That’s a great question. I think we’re always in the middle of our learning process. You can’t say, This is the most important thing I’ve learned. You can only say This is the most important thing I’ve learned so far.”
It’s a bit of a paradox: the more you learn, the more you realise how much you still don’t know, right?
“Exactly! It’s like Adobe Photoshop for me, haha. Just when you think you’ve mastered it, you discover even more features and possibilities. That’s true for many tools and platforms. For now, let’s focus on helping our customers get the most out of the MobieTrain platform and all its features.”
Do you want to read more MobieTrain articles and Friday Five interviews? Check our blog: https://www.mobietrain.com/blog/.
